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Keep Me Posted Campaign

The Confederation of Paper Industries has signed up as
a supporter of the Keep Me Posted campaign, which calls
for consumers to have the right to choose, without disadvantage, how they receive their bills and statements from banks, utility companies and other service providers in the face of an increasing trend of businesses switching their customers to mainly digital communication.

Such communication isn’t always preferable or suitable for a large proportion of UK consumers - almost 7 million people in the UK have never been online, and a further 11 million lack the basic digital skills to shop online or use emails, let alone manage their finances online.

Keep Me Posted is calling on service providers to commit to a six-point pledge, which ensures their customers will keep the choice of paper or online bills and statements without charge, and will not be switched away from  paper communications without their prior consent. Keep Me Posted is also engaging with politicians with the aim of achieving a change in legislation. Already Spain and France have passed laws which give consumers the right to free paper bills.

Almost 70 concerned organisations, including the CPI, have now joined Keep Me Posted, including household names such as Esther Rantzen’s Silver Line, Age UK, the RNIB, the National Consumer Federation, and financial educational charities The Money Charity and MyBnk. You can find out more and join up yourself at



......© Confederation of Paper Industries, 1 Rivenhall Road, Swindon, Wiltshire SN5 7BD